Last updated: 30 July 2026

Welcome to Hanzo. These Terms of Service ("Terms") govern your access to and use of the Hanzo website, including all purchases made through our online store.

By accessing this website or placing an order, you agree to be bound by these Terms. If you do not agree with these Terms, you should not use this website.

These Terms should be read together with our Privacy Policy, Shipping Policy, Refund Policy, Sourcing Policy and Trade Compliance Policy, all of which form part of the terms governing your use of this website.

1. About Hanzo

This website is operated by Hanzo Apparel Ltd., a company incorporated in England and Wales and registered with Companies House.

Throughout these Terms, "Hanzo", "we", "our" and "us" refer to Hanzo Apparel Ltd.

If you have any questions regarding these Terms, please contact us using the contact details provided on this website.

2. Eligibility

By placing an order, you confirm that:

• you are legally capable of entering into a binding contract;
• all information you provide is accurate and complete;
• you are authorised to use the chosen payment method;
• you will comply with all applicable laws relating to your purchase.

3. Our Products

Hanzo specialises in genuine pre-owned and vintage fur garments sourced from Japan.

Unless expressly stated otherwise, all products offered for sale are unique, one-of-a-kind items.

Because our products are vintage or pre-owned:

• no two items are identical;
• minor signs of previous ownership consistent with age may be present;
• professionally replaced linings or repairs may exist on vintage garments;
• colours may vary slightly depending upon individual monitor or mobile device settings.

Where significant wear, repairs or defects are known to us, they will be disclosed within the product description.

Product photographs form part of the product description and are intended to represent the item as accurately as reasonably possible.

4. Pricing

All prices displayed on this website are shown in the stated currency.

Prices may change without prior notice.

The price applicable to your purchase will be the price displayed at the time your order is submitted.

Although every effort is made to ensure pricing accuracy, errors may occasionally occur. Where a genuine pricing error has occurred, Hanzo reserves the right to cancel the order and issue a full refund.

5. Orders

Submission of an order does not automatically create a binding contract.

Orders become accepted only when:

• payment has been successfully authorised; and
• Hanzo confirms acceptance of the order.

We reserve the right to refuse or cancel any order where reasonably necessary, including but not limited to situations involving:

• suspected fraud;
• suspected unauthorised payment;
• pricing errors;
• inventory errors;
• legal or regulatory restrictions;
• carrier restrictions;
• sanctions compliance;
• customs compliance;
• suspected abuse of our services.

Where payment has already been received for an order that cannot be fulfilled, a full refund will be issued using the original payment method.

6. Payment

Payments are processed through authorised payment service providers.

Hanzo does not store customers' full payment card information.

Orders will only be processed following successful payment authorisation.

If a payment provider declines or reverses a transaction, Hanzo reserves the right to suspend or cancel the associated order until the matter has been resolved.

7. International Orders

Hanzo sells internationally.

Customers are responsible for ensuring that the purchase and importation of products into their jurisdiction is lawful.

Prior to dispatch, Hanzo conducts its own compliance review to determine whether an order can be exported and shipped in accordance with applicable laws and carrier requirements.

If Hanzo determines that an order cannot be legally exported or imported, we reserve the right to cancel the order before dispatch and provide a full refund.

Customers remain responsible for any customs duties, VAT, GST, import taxes or customs clearance fees imposed by the destination country unless otherwise stated during checkout.

Further information can be found in our Shipping Policy and Trade Compliance Policy.

8. Product Compliance

Hanzo is committed to responsible international trade.

We do not knowingly sell products that violate applicable wildlife trade legislation, sanctions regulations or customs requirements.

Every product is individually reviewed before purchase and before sale in accordance with our Sourcing Policy.

If any uncertainty exists regarding legality, authenticity, species identification or regulatory compliance, Hanzo will not offer the item for sale.

9. Intellectual Property

All content published on this website, including text, photographs, graphics, logos, branding and website design, is the property of Hanzo Apparel Ltd. unless otherwise indicated.

No material from this website may be copied, reproduced, distributed or commercially exploited without prior written permission.

Any third-party trademarks appearing on vintage garments remain the property of their respective owners and are used solely for descriptive purposes.

10. Website Availability

While we endeavour to keep this website available at all times, uninterrupted access cannot be guaranteed.

Hanzo may suspend, modify or discontinue any aspect of the website at any time without prior notice where reasonably necessary for maintenance, security, legal compliance or operational reasons.

We are not responsible for temporary interruptions beyond our reasonable control.

11. Returns and Refunds

Returns and refunds are governed by our Refund Policy, which forms part of these Terms of Service.

Nothing contained within these Terms affects any statutory rights that customers may have under applicable consumer protection legislation.

12. Privacy

Our collection, storage and processing of personal information is governed by our Privacy Policy.

By using this website, you acknowledge that your personal information may be processed in accordance with that policy.

13. Limitation of Liability

Nothing in these Terms excludes or limits liability where such exclusion or limitation would be unlawful.

To the fullest extent permitted by applicable law, Hanzo Apparel Ltd. shall not be liable for any indirect, incidental, consequential, special or punitive damages arising from or relating to the use of this website or the purchase of products from it.

Where liability cannot lawfully be excluded, Hanzo's total liability shall not exceed the purchase price paid by the customer for the relevant order.

Hanzo shall not be liable for delays, losses or damages arising from events outside our reasonable control, including but not limited to customs inspections, carrier delays, government action, changes in legislation, natural disasters, labour disputes, technical failures or interruptions to payment services.

Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded under the laws of England and Wales.

14. Force Majeure

Hanzo shall not be responsible for any failure or delay in performing its obligations where such failure or delay results from circumstances beyond our reasonable control.

Such circumstances may include, but are not limited to:

• natural disasters;
• fire or flood;
• war or civil unrest;
• terrorism;
• government restrictions;
• pandemics;
• transportation disruptions;
• customs delays;
• labour disputes;
• cyber attacks;
• failures of telecommunications or internet infrastructure;
• payment processor interruptions; or
• actions taken by shipping carriers or customs authorities.

Where such circumstances occur, our obligations shall be suspended for the duration of the event.

15. Accuracy of Information

Hanzo makes reasonable efforts to ensure that all information presented on this website is accurate at the time of publication.

However, we do not warrant that all descriptions, photographs, measurements or other content will always be entirely free from error.

In the event that a material error is identified before dispatch, Hanzo reserves the right to correct the information or cancel the affected order and issue a full refund.

16. Third-Party Services

This website may utilise third-party services, including payment providers, shipping carriers and technology platforms.

Hanzo is not responsible for the policies, availability or performance of independent third-party services.

Use of those services may also be subject to the separate terms and privacy policies of the relevant provider.

17. Severability

If any provision of these Terms is found by a court of competent jurisdiction to be unlawful, invalid or unenforceable, that provision shall be deemed severed from the remaining Terms.

The remaining provisions shall continue in full force and effect.

18. No Waiver

Any failure by Hanzo to enforce any provision of these Terms shall not constitute a waiver of that provision or of any other rights available to us.

19. Changes to These Terms

Hanzo may update these Terms of Service from time to time in order to reflect changes in legislation, regulatory requirements, business operations or website functionality.

The most recent version will always be published on this website together with the date of the latest revision.

Continued use of the website following publication of revised Terms constitutes acceptance of those revised Terms.

20. Governing Law and Jurisdiction

These Terms of Service shall be governed by and construed in accordance with the laws of England and Wales.

Any dispute arising from or relating to these Terms, the use of this website or the purchase of products from Hanzo shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless otherwise required by applicable consumer protection legislation.

21. Contact

Questions regarding these Terms of Service may be directed to Hanzo using the contact details published on this website.

Hanzo Apparel Ltd. (Companies House, England and Wales)

Email: contact@hanzofur.com